Delivery and Returns
We hope you love shopping with Martina London. Here are our delivery and returns policies to help make sure we meet your expectations.
If you have any questions do not hesitate to contact us at any time
Standard UK Delivery
Standard UK delivery is £4.90 for orders under £100 or Free if you spend £100 or more.
Standard UK delivery will be dispatched within 48hrs (subject to availability). Standard UK deliveries are shipped using a tracked service; a signature may be required upon delivery. Orders normally arrive within 3 - 5 working days. Please ensure someone will be available to accept your parcel, otherwise your order will be awaiting collection at your local courrier depot.
If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, providing you with the option of back order, exchange or cancellation.
Our delivery service covers most UK residential addresses with individual postcodes. Caravan parks, camp sites, holiday homes and PO boxes are be excluded.
Next Day Delivery to UK
Next Day Delivery to UK is £7.90 and guaranteed to arrive before 1pm with Royal Mail. Orders placed after 1pm will be shipped the following day. If we are unable to fulfill your order on a Next Day Delivery service we will contact you immediately.
European and International Delivery
European delivery is £15 and International delivery to most of the world is £20.
We deliver to anywhere in the world, except BFPO addresses and countries where we cannot guarantee the status of recipients.
Deliveries to European or international countries can take up to 2 weeks. European and international deliveries are shipped with Royal Mail or courrier who will partner with the local service in each country to deliver. All European and international orders are tracked and may require a signature upon delivery. Please ensure someone will be available to accept your parcel, otherwise your order will be awaiting collection at your local courrier depot.
Occasionally your local customs may hold deliveries for periods up to 3 weeks before the parcel is released for delivery to you. Unfortunately this is beyond our control. Any duties or taxes incurred with international orders are the responsibilities of the customer.
All orders are tracked and scanned at the point of delivery, requiring someone to be available to accept your parcel. If you are not available when delivery is attempted, a calling card will be left to notify you and your parcel will be taken back to your local courrier depot for you to collect or arrange for re-delivery.
We can NOT take responsibility for lost or stolen parcels.